Frequently Asked Questions
General
What does Terafero do?
Terafero provides managed AI solutions that help businesses respond to customers, capture leads, and automate workflows.
Who is this service for?
Terafero is built for small and service-based businesses that want to improve responsiveness and conversion without hiring additional staff or managing complex software.
How long does setup take?
Most projects are live within 3–7 business days, depending on the complexity of your setup and the services included in your plan.
What do I need to get started?
Your website URL, editor or administrator access to your website, basic business information(hours, services, location), and any specific FAQs or content you want the AI to reference.
How does scheduling work?
By default, we integrate with Google Calendar, which works well for most businesses. If you already use a scheduling platform (Boulevard, Schedule It, CoSchedule, Teamup Calendar, etc.), we support many popular tools and can integrate them where possible.
What messaging channels are supported?
Depending on your plan, your AI agent can operate across:
- Website Chat (including voice)
- Phone
- SMS (text messaging)
- Facebook Messenger
- Gmail
What does the free demo include?
The free demo showcases a live AI chatbot tailored toward your industry. Advanced features like voice or payments are typically show conceptually.
Pricing and Plans
Is pricing one-time or monthly?
Our services are offered as monthly subscriptions. This covers hosting, maintenance, updates, monitoring, and support.
Why is there a monthly fee?
Your AI systems run continuously and require ongoing management, usage limits, updates, and optimization. The monthly fee ensures your solution stays reliable and effective over time.
Do I pay separately for third-party tools?
Your Terafero plan includes:
- AI setup and configuration
- AI Supported integrations
- Ongoing management and maintenance However, some third-party services you already use (such as scheduling tools or payment processors) may have their own subscription fees, which are paid directly to those providers. For example:
- If you already pay for Google Workspace, Stripe, Schedule It, etc, we simply integrate with them.
- We do not require you to purchase new tools unless needed We'llalways let you know in advance if a third-party service has its own costs.
Technology & AI
Is this actually artificial intelligence?
Yes. Your solution uses AI-driven conversational systems that understand intent, respond dynamically, and improve over time based on real interactions.
Is my data secure?
Yes. We prioritize data security and privacy. All customer data is encrypted in transit and at rest, and we comply with relevant data protection regulations.
How is the AI customized for my business?
We tailor the AI using your website content, services, FAQs, and business rules. This ensures responses are accurate, on-brand, and relevant to your customers.
Can the AI schedule appointments or collect information?
Yes. Depending on your plan, the AI can schedule appointments, collect intake information, and route data into your existing systems.
What actions can AI Agents perform?
AI Agents can perform dynamic actions based on user intent, such as submitting forms, scheduling appointments, sending emails, and answering questions tailored towards your business.
How secure is my data
We use industry-standard security measures, including encryption, and secure hosting. User data is only retained temporarily for the duration of the session.
Which AI service do the AI agents oprate under?
Terafero's AI agents operate using OpenAI's GPT-4 architecture, ensuring advanced natural language understanding and generation capabilities.
Support & Management
Do I need to manage anything myself?
No. Terafero is a fully managed service. We handle configuration, updates, monitoring, and improvements. You focus on running your business.
Can I request changes after launch?
Absolutely. Your subscription includes ongoing updates and refinements. Larger changes or expansions may require a plan upgrade.
Can I change my plan later?
Yes. You can upgrade or modify your plan at any time to add new features or services as your business grows.
Who owns my data?
You own your business data. Terafero uses it solely to provide and improve your services.